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Refund policy
RETURNS & REFUNDS POLICY
We want you to be happy with your order from Silent Farm Dream.
In addition to your statutory rights, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
RETURNS
To request a return, please contact us at silent.farm.dream@gmail.com with your order number and details of the item you wish to return.
If your return is accepted, we will provide you with a return shipping label and instructions on how to return your item. Items sent back without first requesting a return may not be accepted.
For change-of-mind returns, items must be returned in the same condition in which they were received, unused and with the original packaging where possible.
RETURN SHIPPING COSTS
If your item is not faulty, damaged or incorrectly supplied, you are responsible for the cost of return postage. This includes situations where you have changed your mind or ordered the wrong item.
A return label will still be provided to you, but the cost of the return postage will be deducted from your refund.
If your item is faulty, damaged, defective or we have sent you the incorrect item, we will provide a prepaid return label at no cost to you.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective or you have received the wrong item.
Email silent.farm.dream@gmail.com with your order number, details of the issue and, where possible, photographs showing the problem. We will assess the issue and arrange an appropriate solution.
EXCEPTIONS / NON-RETURNABLE ITEMS
We cannot accept change-of-mind returns for products that have been specially made to your specification, customised or personalised.
This does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.
If you are unsure whether your item is eligible for return, please contact us at silent.farm.dream@gmail.com.
EXCHANGES
If you would like a different item, the quickest option is to return the original item and, once the return has been accepted, place a new order for the item you require.
REFUNDS
Once we have received and inspected your return, we will let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Where applicable under UK consumer law, your original standard delivery charge will also be refunded. Any additional amount paid for upgraded or express delivery may not be refundable.
Please allow time for your bank or card provider to process the refund after it has been issued.
Nothing in this Returns & Refunds Policy affects your statutory rights.
QUESTIONS?
For any questions regarding returns or refunds, please contact: